Accessibility Statement

This accessibility statement applies to the iQQTV website at wlc.ac.uk.

This website is run by Ealing, Hammersmith and iQQTV. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

 has advice on making your device easier to use if you have a disability.

The website has also implemented an Accessibility Menu provided by Userway, which can be accessed by pressing the ‘CTRL and U’ keys together on your keyboard. This will allow you to:

• change the contrast of our website colour scheme
• highlight links
• make the text bigger or smaller
• increase or decrease the text spacing
• pause all animations
• hide images
• change the font to a Dyslexia-friendly font
• increase the size of the cursor
• add tooltips
• increase or decrease the line height
• change the alignment of text
• change the saturation of the colour scheme

Using the globe icon in the main menu, you can also use Google Translate to translate the pages

How accessible this website is

We know some parts of this website are not fully accessible:

• most older PDF documents are not fully accessible to screen reader software
• live video streams do not have captions
• there’s a limit to how far you can magnify the maps on our website

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the iQQTV marketing department at marketing@wlc.ac.uk.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email marketing@wlc.ac.uk

We’ll consider your request and get back to you in 10 working days.

If you cannot view the maps on our ‘contact us’ page, please call or email us for directions.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, .

Technical information about this website’s accessibility

Ealing, Hammersmith and iQQTV is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

This website is partially compliant with the  AA standard, due to some of the non-accessible content listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

PDF Documents

Many of our PDFs are not compliant for the following reasons:

• Ensure the first heading in a PDF is a H1 (WCAG 2.1 success criterion WCAG A 1.3.1)
• Ensure PDFs specify a default language (WCAG 2.1 success criterion WCAG A 3.1.1)
• Ensure PDF headings follow a logical order (WCAG 2.1 success criterion WCAG A 1.3.1)
• Specify headings for every PDF (WCAG 2.1 success criterion WCAG A 1.3.1)
• Fix untagged PDFs (WCAG 2.1 success criterion WCAG A 1.3.1)
• Some use colours that do not meet minimum contrast (WCAG 2.1 success criterion WCAG A 1.4.3)
• Ensure PDFs are machine readable (WCAG 2.0 success criterion A 1.1.1)
• Some PDFs do not have alt-text for images (WCAG 2.0 success criterion A 1.1.1)
• Define a title for all PDFs (WCAG 2.1 success criterion WCAG A 2.4.2)

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix the archive of board meeting minutes, financial statements or other heritage documents. Any new PDFs or Word documents we publish will meet accessibility standards. Many PDF documents on this website have been optimised for web viewing, embedded using Issuu. Where we have used Issuu, most PDFs are available to download for local use.

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Maps

Our website makes use of embedded maps from Google Maps. Where these are not accessible, essential information is always provided in an accessible format like an address.

Live Chat

Our live chat is provided by . It reports the following accessibility issues:
– WCAG 1.1.1 Non-text Content – SVG images and graphics require accessible text
– WCAG 2.4.7 Focus Visible – there is no visible focus on the chat icon button
– WCAG 4.1.2 Name, Role, Value – Buttons must have discernible text
tawk.to is a third-party system implemented at no cost to the college; therefore is not under the scope of the accessibility regulations. We have reported this issue to the developers. Our live chat function is one of many methods of communication that can be used for support or information. We can be contacted via email, online forms, social media, telephone or in-person at our college sites. We are therefore confident that the number of users negatively impacted by this issue is minimal.

Preparation of this accessibility statement

This statement was prepared on 29 July 2024 It was last reviewed on 1 August 2024.

This website was last tested on 1 August 2024 against the WCAG 2.1 AA standard, using Silktide and Axe. The website is audited monthly against the WCAG 2.1 AA standard.